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SHIPPING POLICY
Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.
Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:
3D APPAREL
Standard Shipping Times:
(Note that our International fulfillment centers do not ship during weekends or holidays)
SHIPPING PRICE
FOR ORDERS WITH MORE THAN 2 DIFFERENT ITEMS
We wanted to take a moment to inform you about the order fulfillment process that you may encounter.
If you've placed an order for multiple items, these products could arrive at different times.
Here is some information regarding the shipment of these items:
T-Shirts and Mugs from a Production Facility: This means these items arrive together in a single shipment, ensuring efficiency and convenience.
Similarly, your Decal and Handmade items will be dispatched together from the same production location.
However, it's important to note that if you make a purchase of products from different categories (e.g., a T-shirt and a Decal), they will be shipped separately, resulting in two shipments. Each shipment will include the relevant tracking information to keep you informed about their progress.
We understand that receiving separate packages at different times may be unexpected, and we apologize for any inconvenience this might cause.
RISK FREE SHIPPING
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know via support@welcomenativespirt.com. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
If you have any questions or comments, please do not hesitate to contact us through:
Vietnam Address: 45 Nguyen Bac Street, Vinh Hoa Ward, Nha Trang, Khanh Hoa Province, ZIP 650000, Vietnam.
USA Address: 1942 Broadway St. STE 314C, Boulder, Colorado, ZIP 80302, United States.
Email support: Support@welcomenativespirit.com
Phone number: +1 (479)397-0024
Support Time: Mon to Sat, 7am to 5pm