Shipping Policy
PROCESSING TIME
When will I get the tracking number?
The in-store process for the stock and packaging will take about 5-7 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation after 7 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
When will I get my order?
Your orders shall be shipped out from our warehouse located at: 2/4 st, C14 Hung Phu apt, Nha Trang 650000, Vietnam
We proudly offer worldwide shipping via USPS and DHL.
Shipping unit: PHOENIX MANUFACTURING TRADING SERVICES CO., LTD
Address: 4th floor - HUD3 Tower, 121 - 123 To Hieu Street, Nguyen Trai Ward, Ha Dong District, Ha Noi City, Viet Nam, 12107.
Tax code: 0110110365
Email: ketoan.phoenixco@gmail.com
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
|
Region |
Commitment processing time |
Commitment delivery time |
Commitment timeframe |
|
North America region (excluded Mexico) |
3-4 days |
7-10 days |
10-14 days |
|
Europe & UK |
3-4 days |
10-15 days |
13-19 days |
|
Australia, New Zealand, Chile and other regions |
3-4 days |
10-15 days |
13-19 days |
SHIPPING PRICE
US
- Order $0.00–$149.99 Express Shipping (7 - 10 business days after processing time) - $8.99
- Orders Over $149.9 Express Shipping (7 - 10 business days after processing time) - Free
Rest of world
- Order $0.00–$149.99 Express Shipping (10 - 15 business days after processing time) - $39.99
- Order Over $149 Express Shipping (10 - 15 business days after processing time) - Free
***Track your order:
You can check your tracking information at our Track Your Order page. Search your order using order number and your email address, then click on the tracking number.
***Your tracking number doesn't work or update for a long time?
For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country.
Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update.
SHIPPING PROBLEM
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 60 days from the date of your order (for international orders).
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
The NACoriginal.com DOES NOT take responsibility for possible fees.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
If you have any questions or comments, please do not hesitate to contact us through:
Email: support@nacoriginal.com
Onbiz Trading Pte. Ltd.
Address: 3 COLEMAN STREET#03-24PENINSULA SHOPPING COMPLEXSINGAPORE (179804)
